Service Coordinator | Katherine | NT

We’ve grown! What was once our combined Parts & Service Coordinator role has now been split into two dedicated positions — and we’re looking for a highly organised and motivated Service Coordinator to join our team in Katherine, NT.

This role is all about making sure our service operations run smoothly, our customers are looked after, and our mechanics have the support they need to deliver quality work in the field. Your strengths in organisation, communication, and problem solving will be key to success.

As our Service Coordinator, you’ll take ownership of:

• Coordinating job scheduling and runs for our mechanics

• Communicating with customers about upcoming work and job progress

• Keeping job cards and records accurate and up to date

• Liaising between customers, and our team to ensure efficiency

• Supporting preventative maintenance programs and priority call outs

You don’t need to be a mechanic, but you do need to be confident working in a fast-paced environment, balancing competing priorities, and keeping things organised while supporting a busy team.

A rural background or experience in the NT pastoral sector will help you thrive in this role, but it isn’t essential. What matters most is your reliability, initiative, and ability to communicate clearly with people at all levels.

At Station Mechanical Solutions, we provide mechanical support to cattle stations and commercial clients across the Top End. Our team is tight-knit, practical, and passionate about delivering quality results. We value honesty, teamwork, and efficiency — and we support our people with training, flexibility, and a positive working environment.

This is a full-time permanent role, Monday to Friday, 8am–5pm. No weekends or public holidays.

We believe in rewarding people for the value they bring. Let’s talk about your skills and a fair remuneration package when we meet at interview stage.

Preferred start date: February 2026

Ready to bring your skills to a growing business and be part of a team that really values what you do?

Apply today to join Station Mechanical Solutions!

We operate from our rural property, 15km from Katherine. So if you enjoy a station like environment, with the luxuries of town life, we are well situated.

Customer Relationship Management

• Maintain existing customer relationships and foster new ones

• Communicate with customers regarding upcoming service runs, carry-over work, and additional work requirements

• Monitor customer satisfaction and handle feedback professionally

• Participate in marketing activities, including attending field days and promotional events

• Assist in risk management activities

Service Administration

• Issue correspondence relating to service runs

• Create, update and allocate job cards

• Maintain accurate service-related records in relevant databases

• Prepare job estimates & trip estimates as required

Remote Work Logistics

• Organise accommodation for staff working away from base

• Coordinate grocery and supply orders for remote runs

• Arrange travel permits and ensure compliance with local regulations

• Manage booking of flights, ferries, or other transport as required

• Support mechanics and staff with logistical requirements to ensure safe, efficient, and well prepared service runs

Other duties

• Collect and deliver jobs as required

• Assist mechanics in loading for runs

• Maintain safe working conditions and adhere to occupational health and safety regulations

Knowledge

• Strong planning & organisation skills

• Application of process & procedure to achieve required outcomes

• Basic mechanical knowledge an asset

• Understanding of logistics coordination for remote or field-based work

Skills

• Excellent communication skills

• Effective computer skills

• Public relations & client service skills

• Analytical and problem solving skills

• Decision-making skills

• Record keeping, stress management, and time management skills

Personal Attributes

• Friendly and professional personality

• Strong attention to detail

• Positive, courteous and respectful manner

• Team player, but able to work independently

• Proactive and solutions-focused mindset

A valid driver's licence is also required.

Salary commensurate with experience, plus superannuation

What we do for our staff:

• Support your personal and professional goals

• Provide a great team-based environment

• Offer training and upskilling

• Flexible work arrangements where possible

• Support your hobbies and interests

Interested? Request an info pack by emailing us. Make sure you include which role/s you are interested in, as we are currently recruiting several positions.

We'll send you more details about the role, and us!  If it sounds like you, apply with your resume and cover letter.

We can't wait to hear from you!  We love growing our team!

PLEASE NOTE:

• This role is a permanent position so it is NOT open to Working Holiday Visa holders or overseas applicants. No visa sponsorship. Overseas applicants – do not apply.